Our Policies and Terms

Policies and Terms

• Standard Form of Agreement (SFoA)
• Complaints Handling Policy
• Financial Hardship policy
• Appointing an Advocate or Authorized Representative

Critical Information Summaries

• SIP Trunking – PAYG Plans
• SIP Trunking – PLUS Plans
• SIP Trunking – PLUS Plans – Mobile Minute Packs
• SIP Trunking – Unlimited Plans (legacy – no longer offered)
• SIP Trunking – NFR Plans (not for general sale)
• Teams Direct Routing – PAYG Plans
• Teams Direct Routing – PLUS Plans
• Teams Direct Routing – NFR Plan (not for general sale)
• Number Hosting – Fixed numbers
• Number Hosting – 1300/1800 numbers
• Number Hosting – Australian Mobile numbers
• Hosted PBX – PAYG plan
• Hosted PBX – PLUS plan

Customer Forms

• Porting Authority Form
• Appointing an Advocate or Authorized representative form

External Links

• TCP (Telecommunications Consumer Protection) Code