Policies and Terms

• Standard Form of Agreement (SFoA)
• Complaints Handling Policy

Critical Information Summaries

• SIP Trunking – PAYG Plans
• SIP Trunking – Capped Plans
• SIP Trunking – Capped Plans – Mobile Minute Packs
• SIP Trunking – Unlimited Plans (legacy – no longer offered)
• SIP Trunking – NFR Plans (not for general sale)
• Teams Direct Routing – PAYG Plans
• Teams Direct Routing – Capped Plans
• Teams Direct Routing – NFR Plan (not for general sale)
• Number Hosting – Fixed numbers
• Number Hosting – 1300/1800 numbers
• Number Hosting – Australian Mobile numbers

Customer Forms

• Porting Authority Form