Our legacy platform is being decommissioned

Please contact  the Breeze Connect support team immediately if you wish to have a managed/co-ordinated migration.

If you do not contact Breeze Connect by 30th April 2021 then your service will be subject to a mass migration.

If you complete our managed migration process you will be provided with new registration details to configure in your PBX or SIP device(s).

If your service is migrated en masse no changes are required providing you are using the recommended Breeze Connect settings.

As our IP addresses will change, this means you should be registering your SIP trunk to sip.breezeconnect.com.au or fax.breezeconnect.com.au.

If you are currently registering direct to an IP address you will need to update your device configuration.

All services which are still active on the legacy platform after 30th April 2021 will be mass migrated by our support team on Sunday May 16th 2021 between midnight and 5am (Melbourne time). There will be some disruption to inbound calls during this window.

If you contact the Breeze Connect support team to arrange a managed/co-ordinated migration process before 30th April 2021 your migration can be completed on the spot minimal downtime.

If your service is moved as part of our mass migration process then downtime of up to 1 hour for inbound calls is expected during the migration window: midnight to 5am (Melbourne time) on Sunday 16th May, 2021.

Once your service has been migrated (either co-ordinated or bulk) inbound calls will continue to come via the existing legacy carrier to the new platform via an SBC.

All migrated numbers will be moved from the legacy carrier to the new carrier at a later date to be advised. On the day of this transfer a short interruption to inbound calls (5-10 minutes) is expected.

Self-service via the legacy portal will be unavailable after 30th April 2021.

Customers will be provided with access to the new Breeze Portal after the bulk migration process is completed (from 17th May 2021).

Partners will need to contact Breeze Connect and sign/return their partner agreement if they do not already have access to the new portal.

To make changes to your service between these dates, please contact the Breeze Connect Support Team for assistance.

No. All migrated accounts will be placed on the same plan.

Breeze Connect’s standard rates have not changed.

Your first bill on the new platform will be issued at the beginning of June 2021 for the month of April. This will include the subscription (plan) charges for the full month of May.

You may receive a final bill from the 1.0 platform for any un-included calls made between 1st May 2021 and when the service is migrated (16th May 2021)

Our new platform generates PDF bills with better visibility of itemised charges.

Invoices from the new platform will no longer come from Xero – they will be sent direct from Breeze Connect.

No. As the new platform does not use Xero for invoicing, any payment method you have currently saved will not apply.

You can easily make a credit card payment for an invoice from our new platform at our pay my bill page. You can also setup automatic payment via credit card by contacting Breeze Connect support or via the new self-service portal.

Please contact Breeze Connect immediately to advise if you do not wish to be migrated.

As the legacy platform will be decommissioned in May you will be required to port your number(s) to a new service provider.

If you do not contact Breeze Connect prior to 30th April 2021 then you will be migrated.